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Clearing Browser Cache and Cookies

Website updates, new features, or background system changes can sometimes affect how pages load or function in your browser. Stored cache and cookies may cause login issues, loading errors, or buttons not working properly.

If you experience any problems on the site, we recommend clearing your browser’s cache and cookies.

Please select your browser below to expand the step-by-step instructions.

How to Clear Browser Cache & Cookies

Google Chrome
  1. Open Chrome.
  2. Look at the very top-right corner of your browser window (near the X button used to close the window). You will see a small icon with three vertical dots (⋮). This is the main browser menu. Click that icon.
  3. Select Settings.
  4. Click Privacy and security.
  5. Select Clear browsing data.
  6. Choose All time as the time range.
  7. Check Cookies and other site data and Cached images and files.
  8. Click Clear data.
Mozilla Firefox
  1. Open Firefox.
  2. Look at the top-right corner of the browser window. Click the menu icon that looks like three horizontal lines (≡). This opens the main menu.
  3. Select Settings.
  4. Click Privacy & Security.
  5. Scroll down to Cookies and Site Data.
  6. Click Clear Data.
  7. Select both options and confirm.
Microsoft Edge
  1. Open Edge.
  2. Look at the very top-right corner of the browser window (near the X close button). Click the icon with three horizontal dots (⋯). This opens the main menu.
  3. Select Settings.
  4. Click Privacy, search, and services.
  5. Under "Clear browsing data", click Choose what to clear.
  6. Select cookies and cached files.
  7. Click Clear now.
Safari (Mac)
  1. Open Safari.
  2. At the very top of your screen, click Safari in the menu bar (next to the Apple logo).
  3. Select Settings or Preferences.
  4. Go to the Privacy tab.
  5. Click Manage Website Data.
  6. Click Remove All.
Android (Chrome)
  1. Open Chrome on your phone.
  2. Tap the icon with three vertical dots (⋮) in the top-right corner of your screen.
  3. Tap Settings.
  4. Select Privacy and security.
  5. Tap Clear browsing data.
  6. Select cookies and cached files, then tap Clear data.
iPhone / iPad (Safari)
  1. Open the Settings app on your device (not the Safari browser).
  2. Scroll down and tap Safari.
  3. Tap Clear History and Website Data.
  4. Confirm your selection.
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